Guts Privacy Policy

We at Guts Casino take your privacy seriously, and this policy explains how we collect, use, store and protect your personal data when you visit Guts Casino, register for an account, or use any of our services including guts poker, our sportsbook and live casino. By using guts login credentials to access your account, you confirm that you have read and understood how we handle your information. This policy applies to all players who interact with Guts Casino through our website, guts app, or downloadable poker client.

Who We Are

Guts Casino is owned and operated by Zecure Gaming Ltd., a company registered in Malta under registration number C 69036, with its registered address at 199 Experience Centre, Ta' Xbiex Seafront, Ta' Xbiex XBX 1027, Malta. We operate under a Malta Gaming Authority sub-licence (MGA/CRP/1117/2025/02) and a UK Gambling Commission licence (056427). As the data controller, we are responsible for ensuring that any personal information you share with us is processed lawfully, fairly and transparently.

Information We Collect

When you complete guts register steps or continue using our platform, we collect several categories of information necessary to provide our services, verify your identity, and comply with our legal obligations.

• We collect registration details such as your name, date of birth, email address, phone number and residential address
• We gather payment information when you make a deposit or request a guts withdrawal, including card details, e-wallet identifiers or bank account information
• We track your gaming activity across guts slots, table games, live casino and sportsbook markets to manage your account and detect irregular patterns
• We record technical data including your IP address, browser type, device identifiers and login timestamps whenever you use guts casino mobile or our downloadable poker client
• We store communication records from LiveChat, email and call-back requests to resolve your queries efficiently
• We may collect identity verification documents such as proof of address, payment ownership and source of funds, particularly once your cumulative lifetime deposits reach €2,000

How We Use Your Data

We use the information we collect for a range of purposes connected to running Guts Casino responsibly and in line with our licensing obligations.

• We use your data to verify your age and identity, ensuring you meet the minimum age requirement of 18, or 19 where local law requires it
• We process your payment details to handle deposits and guts deposit related transactions, as well as withdrawals through Visa, Mastercard, Neteller, Skrill, Trustly and bank transfer
• We analyse your gameplay to administer promotions such as guts free spins, guts bonus offers, guts no deposit bonus campaigns and our Game of Guts loyalty programme
• We use your contact details to send account notifications, guts promo code updates, guts casino promotions and other marketing communications, where you have consented to receive them
• We monitor account activity to prevent fraud, money laundering and underage gambling, as required under Maltese and UK law
• We retain records to comply with regulatory reporting obligations imposed by the Malta Gaming Authority and the UK Gambling Commission

Legal Basis for Processing

Our processing of your personal data is grounded in several legal bases. We process data where it is necessary to perform our contract with you, such as managing your account, processing a guts casino no deposit bonus, or settling sports bets. We also process data to comply with legal obligations, including anti-money laundering checks and responsible gambling monitoring. Where you have given consent, for example to receive marketing about guts free spins no deposit offers or guts casino app updates, we rely on that consent, which you may withdraw at any time.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with payment processors to complete transactions when you use guts casino mobile login or our desktop platform
• We disclose information to regulatory bodies including the Malta Gaming Authority and UK Gambling Commission upon lawful request
• We work with eCOGRA as our alternative dispute resolution provider, and we may share relevant account details if you escalate a complaint
• We share data with fraud prevention and identity verification agencies to confirm your eligibility to play
• We may disclose information to law enforcement authorities where required by applicable law

Cookies and Tracking Technologies

We use cookies and similar technologies across our website and guts app to enhance your browsing experience, remember your preferences, and analyse traffic patterns. Cookies help us recognise you when you return for a guts casino login or guts casino nz login, and allow us to tailor content such as guts casino promotions to your interests. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services.

Data Retention

We retain your personal data for as long as your account remains active, and for a further period afterwards to meet our legal, regulatory and accounting obligations. Where you request account closure, we may still retain certain records relating to your transaction history, guts poker download activity, or verification documents, as required under Maltese gaming regulations.

Your Rights

Depending on your jurisdiction, you have a number of rights regarding the personal data we hold about you.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct any inaccurate or incomplete information
• You can request that we erase your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including marketing communications
• You have the right to data portability, allowing you to obtain and reuse your data across services
• You may lodge a complaint with the relevant data protection authority if you believe we have not handled your information correctly

To exercise any of these rights, you can contact our support team via email at support@guts.com or support-en@guts.com. For complaint escalation, you may reach us at csmanagement@guts.com. Our LiveChat is available 24/7, with an average response time of 60 seconds, should you have any questions about how we manage your data.

Security Measures

We are committed to protecting your data through appropriate technical and organisational measures, including encryption of sensitive information and restricted access controls. While we take reasonable steps to safeguard your data, please note that customer funds are held separately from company funds but are not protected in the event of insolvency, in accordance with our licensing terms.

International Data Transfers

As we operate internationally and serve players across various markets, your data may be transferred outside of Malta or the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your information consistent with applicable data protection laws.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements or licensing conditions. We encourage you to review this page periodically. Continued use of Guts Casino after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about how we collect, use or protect your personal data, please contact our support team through LiveChat, email at support@guts.com, or by requesting a call-back. We are here to address any concerns you may have about your privacy while enjoying everything Guts Casino has to offer.